Terms & Conditions

1. Introduction

Welcome to gr99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of the gr99 website, mobile application, and all related services. By creating an account or placing any wager on gr99, you confirm that you have read, understood, and agreed to these terms in their entirety.

gr99 reserves the right to modify these Terms & Conditions at any time. It is your responsibility to review these terms periodically. Continued use of the gr99 platform after any changes constitutes your acceptance of the revised terms. If you do not agree with any part of these conditions, you must discontinue use of the platform immediately.

2. Eligibility Requirements

To register and use gr99, you must meet the following eligibility criteria. Providing false information at registration is a serious violation and may result in permanent account closure and forfeiture of any funds.

• You must be at least 21 years of age (21+ only). Online gambling is strictly for adults.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gaming services from your location.
• You must not already hold an existing gr99 account. Only one account per person is permitted.
• You must register using your own true and accurate personal details. Nominees, proxies, or third-party registrations are not permitted.

3. Account Registration and Security

When you create an account on gr99, you enter into a direct relationship with us. You are solely responsible for all activity that occurs under your account, whether or not authorised by you. You must take all reasonable steps to ensure your account remains secure at all times.

KYC Verification

gr99 may require identity verification (Know Your Customer – KYC) before processing withdrawals or as part of our ongoing compliance process. You may be asked to submit one or more of the following:

• A valid national identity card (NID) or passport issued by Bangladesh authorities.
• Proof of address such as a utility bill, bank statement, or official correspondence dated within the last three months.
• Proof of your payment method, for example a screenshot of your bKash or Nagad account showing your registered mobile number.

Single Account Policy

Each individual is permitted to hold only one active gr99 account. If duplicate accounts are detected, gr99 reserves the right to close all duplicate accounts and, in cases of suspected abuse or bonus exploitation, to confiscate associated balances. Players are encouraged to contact our support team if they have inadvertently created a duplicate account so it can be resolved promptly.

4. Deposits and Withdrawals

gr99 supports a range of payment methods designed specifically for Bangladesh-based players. All financial transactions are conducted in Bangladeshi Taka (BDT) and are subject to the specific terms applicable to each payment channel.

Deposit Rules

When making a deposit, please note the following conditions:

• The minimum deposit amount is ৳200 (or as otherwise stated in active promotions). Deposits below this threshold may not be credited to your account.
• Deposits must be made from payment methods registered in your own name. Third-party deposits are strictly forbidden and may result in account suspension.
• gr99 does not charge fees for standard deposits. However, your mobile banking provider (e.g. bKash, Nagad, Rocket) may apply their own transaction charges.

Withdrawal Rules

Withdrawals at gr99 are processed as efficiently as possible. The following conditions apply:

• Withdrawal requests are typically processed within 24 hours, subject to successful KYC verification and internal review.
• Withdrawals must be made to the same payment method used for the original deposit, where technically possible. This is a standard anti-money laundering (AML) safeguard.
• gr99 reserves the right to request additional documentation before releasing any withdrawal, particularly for large amounts or first-time withdrawals. This protects both the player and the integrity of the platform.

5. Bonuses and Promotions

gr99 offers various promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, cashback offers, and free spins on selected slots. All bonuses are subject to specific wagering requirements and eligibility conditions. The following general rules apply to all gr99 bonus offers:

• Each bonus offer may only be claimed once per player, per household, and per IP address, unless otherwise explicitly stated.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. The rollover multiplier for each bonus will be stated at the time of the offer.
• gr99 reserves the right to withdraw, modify, or expire bonus offers at any time without prior notice. Bonuses already claimed will remain valid under the terms at the time of claiming.
• Abuse of bonus offers — including creating multiple accounts, matched betting, arbitrage strategies, or collusion — is strictly prohibited and will result in account closure and forfeiture of winnings.

6. Prohibited Activities

The following activities are strictly prohibited on the gr99 platform and will result in immediate suspension or permanent closure of your account, along with forfeiture of any funds held:

• Using software tools, bots, automated systems, or artificial intelligence to gain an unfair advantage over other players or the platform.
• Engaging in money laundering, fraud, identity theft, or any other financial crime. gr99 cooperates fully with relevant authorities and will report suspicious activities as required.
• Registering or using an account on behalf of another person, or allowing another person to use your account.
• Exploiting technical errors, glitches, or software vulnerabilities in the platform. Any winnings obtained through such means will be voided.
• Harassing, threatening, or using abusive language towards gr99 staff or other players via any communication channel, including live chat and email.

gr99 maintains the right to investigate any account suspected of prohibited activity. During an investigation, affected accounts may be temporarily restricted from making withdrawals. gr99's decisions in these matters are final.

7. Responsible Gaming

gr99 is deeply committed to promoting responsible gaming across Bangladesh. We believe that gambling should always remain a form of entertainment — never a financial necessity or a source of distress. We provide the following tools and resources to help our players stay in control:

• Deposit limits: Set daily, weekly, or monthly deposit caps directly from your account settings to manage your spending.
• Self-exclusion: Request a temporary or permanent self-exclusion period if you feel your gambling is becoming problematic. Contact our support team to activate this feature.
• Reality checks: Periodic session reminders notify you of how long you have been playing, helping you make informed decisions about your time spent on the platform.

8. Intellectual Property

All content published on gr99, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of gr99 or its content suppliers and is protected by applicable intellectual property laws. Unauthorised reproduction, distribution, or modification of any gr99 content is strictly prohibited.

The gr99 name, logo, and all related brand marks are trademarks of gr99. You may not use our trademarks in any manner that could cause confusion, imply endorsement, or disparage the brand without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law, gr99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform. This includes, without limitation, loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure. gr99's total liability to any player for any claim shall not exceed the net amount deposited by that player in the 30 days preceding the claim.

gr99 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. We strive to maintain the highest possible uptime and will notify players of any planned maintenance windows in advance wherever possible.

10. Privacy and Data Protection

gr99 is committed to protecting the privacy and personal data of all players. We collect, store, and process your personal information solely for the purposes of operating your account, processing transactions, fulfilling our legal obligations, and improving your experience on the platform. We do not sell, rent, or share your personal data with third parties for marketing purposes. For full details of how we handle your data, please refer to our Privacy Policy, which forms an integral part of these Terms & Conditions.

11. Amendments to These Terms

gr99 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Where changes are material, we will endeavour to provide at least 7 days' advance notice by posting a prominent notice on the platform or by sending a notification to your registered email address.

Your continued use of gr99 following any published changes constitutes your acceptance of the new terms. If you do not wish to be bound by amended terms, you must close your account and cease using the platform before the changes take effect.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable laws. In the event of any dispute arising from your use of gr99, we strongly encourage you to contact our customer support team first so that we may attempt to resolve the matter amicably. gr99 aims to resolve all player disputes fairly, transparently, and within a reasonable timeframe. Any unresolved disputes will be handled through binding arbitration. gr99's decisions regarding disputes are final and binding on all parties.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, our customer support team is available 24/7 and will be happy to assist you. We provide Bangla-speaking support agents to serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

You can reach our support team at: [email protected] — please note this email address is provided for informational purposes and is not a clickable link.