Privacy Policy of gr99

1. Introduction

Welcome to gr99, Bangladesh's trusted online casino and sports betting platform. We operate the website https://gr99.club and are committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding that information.

By registering an account or using any service on gr99, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with any part of this policy, please refrain from using our platform.

2. Information We Collect

gr99 collects two broad categories of information: data you provide to us directly, and data we gather automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, gender, and nationality as submitted during account registration.
• Contact information including email address, mobile number, and residential address in Bangladesh.
• Government-issued identification documents (NID card, passport, or driving licence) required for KYC verification.
• Payment method details such as your bKash or Nagad mobile wallet number, Rocket account, Dutch-Bangla Bank or other bank account details used for deposits and withdrawals.
• Support communications, including messages sent to our customer support team and any feedback or complaints you submit.

Information Collected Automatically

• Device and browser information including device type, operating system, browser version, and screen resolution.
• IP address and approximate geographic location (country and city level) to comply with regional access controls.
• Session data including pages visited, time spent, game history, betting patterns, and clickstream data.
• Cookies and similar tracking technologies as detailed in Section 6 of this policy.

3. How We Use Your Information

gr99 uses the personal data we collect for legitimate purposes directly related to operating a safe, fair, and enjoyable online gaming platform for players in Bangladesh. Specifically, we use your information to:

• Create, verify, and manage your gr99 player account and process your registration.
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels.
• Provide 24/7 Bangla-speaking customer support and respond to your queries, complaints, and account-related requests.
• Carry out KYC (Know Your Customer) identity verification and anti-fraud checks to maintain a secure gaming environment.
• Send account notifications, security alerts, and — where you have opted in — promotional communications about bonuses, tournaments, and new game launches.
• Comply with applicable legal obligations, prevent money laundering, and enforce our Terms & Conditions and Responsible Gaming policies.

We do not use your data for automated profiling that produces significant legal or similarly significant effects without your explicit consent. We do not make decisions about your account solely by automated means without offering you a right to human review.

4. Payment & Financial Data

gr99 supports fast and secure payment processing for Bangladeshi players via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. When you initiate a deposit or withdrawal, we collect the minimum financial data necessary to complete the transaction.

Full card numbers are never stored on our servers. Payment transactions are processed through encrypted, tokenised payment gateways. Transaction records (amounts, dates, payment method type) are retained for accounting, fraud detection, and regulatory compliance purposes only.

5. Sharing Your Information

gr99 does not sell, rent, or trade your personal data with third parties for their marketing purposes. We may share information in the following limited circumstances:

Service Providers

We engage trusted third-party service providers to operate our platform — including payment processors, identity verification partners, hosting providers, and customer support tools. These providers are contractually bound to use your data only as directed by gr99 and must maintain security standards consistent with this policy.

Legal Requirements

We may disclose your personal information if required to do so by law, court order, or if we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, or respond to a government request. In such cases, we share only the minimum data necessary and will notify you to the extent permitted by law.

Business Transfers

If gr99 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected users via email or a prominent notice on our platform before any such transfer takes place, and the receiving party will be required to honour this Privacy Policy.

6. Cookies and Tracking Technologies

gr99 uses cookies and similar technologies to provide a seamless, personalised experience on our platform. Cookies are small data files stored on your device. We use three types of cookies:

• Essential Cookies — required for core site functionality such as login sessions, language preferences, and security tokens. These cannot be disabled without affecting basic site operations.
• Analytics Cookies — help us understand how players interact with gr99, which games are most popular, and where improvements can be made. Data collected is aggregated and anonymised wherever possible.
• Preference Cookies — remember your settings such as language, theme, and notification preferences so you do not have to re-configure them on each visit.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect certain features of the gr99 platform.

7. Data Retention

gr99 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically, account data is retained for the duration of your active account plus a standard post-closure period to meet anti-money-laundering record-keeping requirements. Transaction records are retained for a minimum of 5 years. Marketing communication preferences are retained until you opt out.

When data is no longer required, we securely delete or anonymise it in accordance with industry best practices. If you request account closure, we will process your data deletion request within 30 days, subject to our legal retention obligations.

8. Your Rights and Choices

As a gr99 player, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team at [email protected]. We will respond within 30 days of receiving your verified request.

• Right to Access — you may request a copy of all personal data we hold about you.
• Right to Correction — you may ask us to correct inaccurate or incomplete personal information in your account.
• Right to Erasure — you may request deletion of your personal data, subject to our legal retention requirements.
• Right to Object — you may object to certain processing activities, including direct marketing communications.
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please write to us at [email protected] with the subject line 'Data Rights Request' and include your registered account email address and a brief description of your request.

9. Data Security

gr99 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure hashed storage for passwords, access controls limiting data access to authorised personnel only, and regular security audits of our infrastructure.

While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users promptly and take immediate remedial action in accordance with applicable data protection standards.

10. Age Restriction

gr99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps to enforce this restriction. If we discover that a player under 21 has registered an account, we will immediately suspend that account, void any associated transactions, and securely delete the personal data involved.

11. Changes to This Privacy Policy

gr99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the 'Last updated' date at the top of this page and notify active players via email or a prominent notice on the platform at least 14 days before the changes take effect.

Your continued use of gr99 after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gr99 handles your personal data, our dedicated support team is available 24/7 to assist you. We are proud to offer Bangla-speaking support for all our players across Bangladesh.

You can reach our data privacy team by email at [email protected]. Please include your full registered name and account email in any correspondence so we can verify your identity and process your request efficiently.