🔞 21+ Only

Responsible Gaming at gr99

Q: How do I set a deposit limit on gr99?

Log in to your gr99 account and navigate to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits. Changes to a lower limit take effect immediately, while increases to a limit may be subject to a short cooling-off period for your protection.

Q: What is the minimum age to play on gr99?

You must be at least 21 years old to register and play on gr99. This is a strict requirement and we may ask for proof of age at any point. Players found to be under 21 will have their accounts closed and any funds returned according to our terms.

Q: How do I request self-exclusion from gr99?

Contact our 24/7 support team via live chat on the gr99 platform or email support@gr99.club. Provide your registered username and your preferred exclusion period (6 months, 1 year, 2 years, 5 years, or permanent). Our team will activate the exclusion within 24 hours. Once active, it cannot be reversed before the period ends.

Q: Can I take a short break without closing my account?

Yes. gr99 offers a Time-Out feature that lets you pause your account for 24 hours, 7 days, or 30 days. During a time-out your account remains open but you cannot log in or place bets. After the time-out period expires, your account automatically reactivates. Request a time-out through account settings or by contacting support.

Q: Is my personal and financial information safe on gr99?

Yes. gr99 uses SSL encryption to protect all personal and financial data transmitted on the platform. Your bKash, Nagad, and bank account details are never stored in plain text and are handled according to strict data security protocols. Our privacy policy details exactly how your information is collected, used, and protected.

We care about your wellbeing. Gambling should always be a fun and entertaining activity — never a source of stress or financial pressure. gr99 provides tools and guidance to help you stay in control.

Gaming Responsibly on gr99

gr99 is Bangladesh's trusted online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We take responsible gaming seriously because we believe every player deserves a safe, enjoyable, and sustainable experience. Gambling is a leisure activity — it should never be used as a way to earn income or to escape personal difficulties.

Our responsible gaming policy is designed to protect all players — especially those who may be at risk of developing gambling-related problems. We offer a range of practical tools and resources that give you full control over how you engage with our platform. We strongly encourage all players to use these features proactively, not just in moments of crisis.

gr99 is strictly an adults-only platform. You must be 21 years or older to register and play. We reserve the right to request age verification documents at any time to ensure compliance with this requirement.

Our Responsible Gaming Tools

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Deposit Limits

Set daily, weekly, or monthly limits on how much you deposit so you never spend more than you plan.

💰

Loss Limits

Cap your losses within a chosen period to ensure gaming stays within your entertainment budget.

⏸️

Time-Out

Take a short break from the platform for 24 hours, 7 days, or 30 days without closing your account permanently.

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Self-Exclusion

Request a longer-term exclusion of 6 months, 1 year, or 5 years if you feel you need a more serious break from gambling.

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Session Reminders

Receive alerts after a set duration of play so you always know how long you have been on the platform.

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Reality Checks

Periodic on-screen pop-ups showing your net session activity help you stay grounded and aware of your gambling habits.

Know the Warning Signs

Problem gambling can develop gradually. Being aware of the early warning signs can help you — or someone you care about — get help before things escalate. Watch out for these patterns:

Gambling with money meant for essential expenses like rent, food, or bills
Chasing losses by placing larger and larger bets to recover what was lost
Feeling anxious, irritable, or restless when not gambling
Hiding gambling activity from family members or close friends
Borrowing money or selling personal belongings to fund gambling sessions
Neglecting work, studies, or personal relationships because of gambling

How to Stay in Control

Staying in control is straightforward when you approach gambling as entertainment rather than an income source. Here are some practical habits that gr99 recommends for every player on our platform:

These steps form the foundation of a healthy relationship with online gaming. Combine them with our built-in platform tools for the most effective responsible gaming approach possible.

Always set a fixed budget before you start playing and stick to it no matter what
Never gamble while under the influence of alcohol, strong emotions, or extreme stress
Balance your time between gambling and other hobbies, social activities, and family time
Treat every loss as the cost of entertainment, not as money you need to win back

Self-Exclusion: Taking a Longer Break

If you feel that your gambling habits have become difficult to manage, self-exclusion is the most powerful tool available to you. When you request self-exclusion on gr99, your account is suspended for the duration you choose — you will not be able to log in, place bets, or make deposits during this period.

Self-exclusion options available at gr99 include periods of 6 months, 1 year, 2 years, and 5 years. You may also request a permanent self-exclusion if you decide you want to close your account indefinitely. To initiate self-exclusion, contact our 24/7 support team via live chat or email at [email protected] with your account username and your chosen exclusion period. Our team will action this request within 24 hours.

Once a self-exclusion is activated, it cannot be reversed before the selected period ends. We include this waiting period to protect you and to ensure the decision is considered carefully before re-engagement with the platform.

We Are Here to Help

If you or someone you know is struggling with problem gambling, you do not have to face it alone. gr99's 24/7 Bangla-speaking support team is available to assist you directly. Reach out to us at any time through live chat on the platform or by emailing [email protected]. Our team is trained to listen without judgment and to guide you toward the most appropriate tools and resources for your situation.

We also strongly encourage players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Rajshahi, Barisal, Rangpur, Mymensingh, and Khulna — to speak openly with family members or trusted friends if gambling is causing worry. Community support alongside our platform tools provides the most complete safety net for players who want to maintain a healthy balance.

Responsible Gaming FAQs

How do I set a deposit limit on gr99?

What is the minimum age to play on gr99?

How do I request self-exclusion from gr99?

Can I take a short break without closing my account?

Is my personal and financial information safe on gr99?

Play Responsibly, Play on gr99

When you feel confident you are in control and ready to enjoy the games, gr99 has cricket betting, slots, live casino, and more waiting for you. Browse our platforms or check out our FAQ for more help.

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